Can't Cancel Neon One? Here's What's Documented

Short answer: You're not alone. Multiple Better Business Bureau complaints describe nonprofits trying to cancel Neon One for over a year while still being charged, or being charged again after canceling in writing. If you're stuck, cancel in writing, keep records, check your contract's notice-period clause, and be ready to dispute the charge with your bank if it continues.

What's actually documented

"attempting to cancel our account with [Neon One] for over a year now, continuing to pay for a service we do not use" — nonprofit complaint, filed 2026-02-06, Better Business Bureau
"Despite canceling the service in writing in December 2025, the business has continued to charge" — $1,980.33 in disputed charges. — nonprofit complaint, filed 2026-04-16, Better Business Bureau

Source: Neon One's BBB complaint page. We're reporting what's publicly filed, not asserting a pattern beyond what's documented there.

If you're trying to cancel right now

  1. Cancel in writing (email, not just a phone call) and keep a dated copy. A phone cancellation is hard to prove happened later.
  2. Check your original contract for a notice-period clause — annual-contract software commonly requires 30-90 days' written notice before the renewal date, and missing that window is a common way cancellations fail silently.
  3. If charged after a documented cancellation, dispute the charge with your bank or card issuer directly — that's the fastest way to actually stop payment, faster than waiting on the vendor.
  4. File a BBB complaint if you're not getting a response — that's where the complaints above came from, and vendors generally do respond to those.

Why this happens more with annual-contract software

This pattern — hard-to-reach cancellation, charges continuing after a stated cancellation — tends to cluster around software sold on annual contracts with sales-assisted signup, not flat month-to-month self-serve plans. A contract with a notice-period clause creates exactly the kind of "did they receive it in time" ambiguity that produces disputes like the ones above. A cancel-anytime monthly plan structurally can't have this problem — there's no notice period to miss.

Checked 2026-07-31 against Neon One's public BBB complaint page. If you have a different or resolved experience with Neon One, this reflects only what's publicly documented as of this date.

Briskly is flat monthly with no contract — cancel from your account anytime, no notice period, nothing to dispute later.

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