Can't Cancel Bonterra / Network for Good? Here's What's Documented

Short answer: Better Business Bureau complaints describe an auto-renewal clause requiring 90 days' written notice, which at least one complainant says was buried in the Terms of Service. If you're stuck, check your contract's exact notice-period language, cancel in writing well ahead of it, and be ready to dispute the charge with your bank if a renewal happens anyway.

What's actually documented

A K-8 school-affiliated fundraising nonprofit reported their subscription "had already renewed as of June 4, 2026 and will continue until June 4, 2027" — with roughly $6,400 in donations held during the dispute. — nonprofit complaint, filed 2026-06-10, Better Business Bureau
"buried in their Terms of Service was an auto-renewal clause requiring 90 days' written notice." — nonprofit complaint, filed 2025-11-11, Better Business Bureau

Source: Bonterra's (formerly Network for Good) BBB complaint page. We're reporting what's publicly filed, not asserting a pattern beyond what's documented there.

If you're trying to cancel right now

  1. Find your original contract's notice-period clause — the documented complaints describe a 90-day written-notice requirement before the renewal date.
  2. Cancel in writing, well ahead of that window, and keep a dated copy — a verbal or informal cancellation is exactly what the complaints above describe going wrong.
  3. If a renewal happens anyway, dispute the charge with your bank or card issuer directly.
  4. File a BBB complaint if you're not getting a response — that's where the documented pattern above comes from, and vendors generally respond to those.

Why this happens more with annual-contract software

A notice-period clause creates a real risk that has nothing to do with whether you intended to cancel — miss a 90-day window buried in a contract you signed once, and you're locked in for another year with funds potentially held during the dispute. A flat monthly, cancel-anytime plan structurally can't have this problem: there's no notice period to miss because there's no annual commitment in the first place.

Checked against Bonterra's public BBB complaint page 2026-08-01. If you have a different or resolved experience with Bonterra, this reflects only what's publicly documented as of this date.

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